The phrase you are referring to is the title of a popular business book: by Duke Okes. While not a traditional "story" in a fictional sense, the book uses case studies, examples, and structured methodologies to illustrate how organizations can move beyond treating symptoms to fixing underlying issues. Book Overview
: Managers, quality professionals, and leaders across manufacturing, service, and public sectors. Where to Buy Root Cause Analysis: The Core of Problem Solvin...
: Includes 5 Whys, multi-vari charts, Fishbone (Ishikawa) diagrams, and solution techniques like biomimicry and TRIZ . The phrase you are referring to is the
: Analytical steps to identify actual causes rather than just symptoms. the book uses case studies
: A car keeps running low on oil. The owner "tops it off" weekly (treating the symptom).