Reengineering The Corporation : A Manifesto For... Link

Hammer and Champy viewed Information Technology as an , not just a tool. IT shouldn't just make old processes faster.

While it led to massive efficiency gains for many Fortune 500 companies, it faced backlash for:

: It focused heavily on mechanics and often ignored company culture or employee morale. Reengineering the corporation : a manifesto for...

: Stop thinking in departments (Sales, HR, IT). Focus on the end-to-end journey of a product or service.

IT should allow companies to work in ways that were previously impossible. Hammer and Champy viewed Information Technology as an

: Many firms used "reengineering" as a polite word for mass layoffs.

Example: Using a shared database so everyone sees the same data at once, instead of waiting for paper files. ⚠️ Impact and Criticism : Stop thinking in departments (Sales, HR, IT)

: Because it is so "radical," many organizations found the transition too difficult to sustain. If you'd like to dive deeper into this topic: Specific case studies (like Ford or IBM Credit) Summary of a specific chapter Comparison to modern "Agile" or "Lean" methods Which of these would be most helpful for your project?