The consultant should never take over the responsibility of fixing it.
If you're stuck, be honest with the client and figure it out together. Key Takeaway Process Consultation Revisited: Building the He...
Schein defines process consultation (PC) as a philosophy of "helping" that focuses on the within an organization—communication, leadership, and group dynamics. The goal is to establish a relationship where the client feels empowered to diagnose and solve their own problems. The Three Models of Help The consultant should never take over the responsibility
To clarify where PC fits, Schein distinguishes between three common consulting roles: Process Consultation Revisited: Building the He...