G60329.mp4 -

: Sometimes your graphics card clashes with the video encoding. In your software preferences, uncheck "Enable hardware acceleration decoding" and restart.

If the file is corrupt or uses an unsupported codec (like HEVC/H.265 on older systems), you should it. This converts the "filling" of the file into something more compatible. Can't import MP4 files. - Adobe Community g60329.mp4

: A quick "hack" is to change the file extension from .mp4 to .mpg . This forces the software to use a different internal importer. 3. Transcoding: The "Nuclear Option" : Sometimes your graphics card clashes with the