Most branches do not keep "exotic" currencies like VND on hand. You will likely need to place an order at a Chase branch in person.
Expect a processing time of 1 to 3 business days for the currency to arrive at your selected branch for pickup. buying vietnamese dong at chase bank
Platforms like Wise allow you to hold VND digitally and withdraw it from local ATMs with much lower conversion fees than traditional banks. Quick Comparison: Bank vs. ATM Chase Branch Secure, ready before you fly High exchange markup, 1-3 day wait Vietnam ATM Convenient, better rates Potential 3% foreign exchange fees from Chase Gold Shops Best rates for cash Requires high-quality USD bills, cash only Multi-Currency Card - Wise Most branches do not keep "exotic" currencies like