"Hi Virgin Media Support, my old NTL-branded remote has finally stopped working. I'm still using the legacy box and need a compatible replacement. Could you let me know how I can order a new one or if there's a modern universal remote you recommend? My account number is [Your Account Number]." Quick Tips for Buying buy ntl remote control

You can often find "Universal Replacement" remotes on Amazon that are pre-programmed for NTL/Virgin Media boxes. "Hi Virgin Media Support, my old NTL-branded remote

NTL had several boxes (Samsung, Pace). Make sure the remote looks exactly like your old one to ensure the infrared codes match. My account number is [Your Account Number]

If you are looking to get a new one from the provider, it is worth noting that NTL merged into Virgin Media years ago. You can reach out to Virgin Media Support for a modern replacement like the or remote.

you have listed. Is it still available? Also, could you confirm if it’s the original silver/blue style and if all the buttons are still responsive? Thanks!" Option 2: Requesting a Replacement from Virgin Media