“They did a phenomenal job... the guys who came and helped mount the TV were extremely professional and courteous.” Best Buy

: Boasts a 92% recommendation rate across over 33,000 reviews. General Add-On Mounting : Holds a 94% recommendation rate .

“Scheduling was a nightmare... I received a call at 4:15pm... stating they were behind schedule and would not be able to get there that day.” Best Buy Popular Mounting Hardware

: Historically lower satisfaction, sometimes dropping to a 57% recommendation rate . Key Performance Areas

: This is the most cited pain point. Customers report issues with "no-show" appointments, wide 4-hour windows that are sometimes missed, and a disconnect between the TV delivery date and the installation date.

: Some reviewers were surprised by additional fees for mounting over fireplaces (often a $99+ premium ) or the high cost of HDMI cables sold from the service van. Helpful Customer Perspectives