Best Buy Open Box Laptop Return Policy May 2026

For online orders, you can print a prepaid shipping label from your Best Buy account. Important Caveats Best Buy Return & Exchange Policy

Most standard laptops do not incur a restocking fee at Best Buy, unlike some other retailers or specific "activatable" cellular devices.

The fastest method. Bring the laptop, receipt (digital or paper), and all accessories to the Customer Service desk . best buy open box laptop return policy

Laptops with cellular capabilities often fall under a stricter 14-day window regardless of membership status. Key Policy Details for Open-Box Items

Items must be returned with all original contents and packaging. If a laptop is returned missing components (like the power adapter), a deduction may be taken from your refund—typically around 15% . For online orders, you can print a prepaid

Refunds are typically issued to the original form of payment. For mail-in returns, processing takes 7–10 business days once received.

Open-box laptops still carry a manufacturer's warranty, which usually resets to the date of your purchase. Return Methods Bring the laptop, receipt (digital or paper), and

Best Buy treats open-box laptops almost identically to new products regarding returns and exchanges. You generally have a for a full refund or exchange, provided the item is returned in its purchased condition with all included accessories . Standard Return Windows